At FLOW, we stand behind our products and provide a 1-year warranty on electronic components.

Program includes the [PRODUCTS]

Email us at from the email address from which you placed your order. You will receive a reply within 2-3 business days to coordinate a replacement. After sending in your defective unit, please allow at least 7-10 business days for processing. You will need to send the defective unit in to us using whatever method you see fit, and we will cover the cost of shipping the replacement back to you.

If purchased from one of our authorized retailers or other retail establishment, please keep your receipt as proof of purchase, as it will be required for replacement at no cost. Without a valid proof of purchase, replacements will be subject to a processing and handling fee. 

If item is a special edition or [Artist Series] that is no longer available, it will be replaced with a standard black version.

Almost all “FLOW” products for sale on marketplace-style sites like eBay, Amazon, Bonanza, Alibaba and Rakuten are counterfeit products. We cannot offer warranty service on any items from such sites.

Warranty is not applicable to counterfeit items.

Warranty is not applicable to mouthpieces, tanks or coils. For sanitary purposes, please do not send any used tanks or coils.

Warranty is not applicable to merchandise. All merchandise sales are final.