Shipping

  • Orders Will Be Shipped from February 20th
  • As we noticed before, some orders will start shipping after Chinese New Year holiday in the early Feburary. Under the impacts of 2019-nCov outbreak, shipping of unshipped orders are hence postponed to February 20th. If you are not sure whether being postponed, please contact our customer service team by live chat or via info@flowclub.com.

  • Extended Customs Clearance Duration
  • During the 2019-nCov period, customs clearance time has been extended accordingly. You may wait more days to receive your order after its shipping. 

    Warranty

    At FLOW, we’ve always striving to provide you with qualified products and satisfying customer experience. You do have our word on the quality of our products at any time. And packages from China are safe and secured. If you have worries or questions, click the link below to see WHO tips for receiving packages from China.

    https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

     

    We sincerely apologize for the inconvenience and appreciate your understanding and interests of FLOW. Should you have any request, please contact us via info@flowclub.com. We're always available.


    With Love

    The FLOW Team

    2020 Feb