FLOW Pod Vape is in compliance with the EU formaldehyde testing requirements for e-cigarettes, and does not contain heavy metals, bacterial or fungal toxins. FLOW Pod Vape is also in compliance with the Chinese national safety standards for e-liquid, electronic products, and is safe to use. All testing and analysis were conducted by Tong Ce Testing (TCT), an independent testing laboratory, the testing results of which are recognized by over 70 signatory countries of the International Laboratory Accreditation Corporation (ILAC) Mutual Recognition Arrangement. A bit about formaldehyde: according to the Chinese national indoor air quality standard, the formaldehyde content must be less than 0.08 milligram in every cubic meter of air. In this regard, inhaling 6 FLOW Pods in one sitting is approximately equivalent to breathing a cubic meter of air in an indoor setting.

(E-Cigarettes: An Evidence Update - A report commissioned by Public Health England: https://www.gov.uk/government/publications/e-cigarettes-an-evidence-update)

FLOW Pod Vape does not combust, nor does it leave ashes, residual smells or produce secondhand smoke.

Typically, yes.  

But, when flying, the change in air pressure at high altitudes may lead to minor leaks. Therefore, it is suggested that FLOW Pod Vape be packed separately from other valuables. Although vaporizers can be brought onto airplanes, please note that you should not use them! 

FLOW Pod Vape vibrates after 15 puffs as a reminder in order to help our customers track their vapor and nicotine intake. Because of its convenience and pleasant taste, e-cigarette users tend to overindulge. On average, a traditional cigarette is consumed in 15 puffs.

This is a common side effect of quitting tobacco. Longtime smokers tend to suffer from periodic coughing and nasal congestions. Switching to vapor greatly reduces the amount of toxins inhaled, and because the body is unhabituated to the fresh air, side effects of smoking, such as coughing and sore throat, will intensify. These side effects will abate, however, with prolonged usage of vaporizers. And without the harmful carcinogenic substances such as tar and carbon monoxide which result from smoking tobacco, adverse reactions such as dry coughing and throat irritation will also be reduced.

No. This product contains nicotine. We prohibit any pregnant and/or underaged individuals from using it for any reason. Nicotine could affect the development of the cognitive and respiratory systems of the underaged and we are firmly against the sale of e-cigarettes to underaged individuals. Nicotine is an addictive substance and if you have never tried it before, we suggest against trying e-cigarettes.

1) We suggest that you do not store FLOW Pod Vape in high temperature environments for prolonged periods of time.

2) Flow Pod Vape and the Flow Pod should be cleaned periodically, preferably weekly. Please use a tissue or Q-tip to clean the base of the device as accumulated dust and oily residue may affect its use. 

3) Should connectivity issues arise, please remove the FLOW Pod, and then clean the base of the device.

4) Please limit yourself to slow, small puffs lasting 2-3 seconds until the vapor fills your mouth. This will allow the ceramic core to fully vaporize the FLOW Pod to produce a thicker vapor and prevent the heating coil from overheating.

FLOW Pod Vape is waterproof against splashes and soaks, with an International Protection Marking of IP 56. If it is accidentally dropped in water, fish it out and flick off the water, then use a tissue to dry before using it. But we suggest against accidentally dropping it into the toilet.

If there is a burnt taste, please remove the FLOW Pod, press your fingertip against its base and blow through the opening. Then put it back into the FLOW Pod Vape and try again. Because the FLOW Pod contains natural oils, its flow through the ceramic core can become clogged, which causes a burnt taste when heated by the ceramic coil. The solution is to blow through the opening in the FLOW Pod to facilitate the flow of the liquid.

The FLOW Pod is made up of glycerol, propylene glycol, nicotine salts and edible essences. Glycerol and propylene glycol are common edible and medical grade solvents found in foods, skincare products and medicine, and is safe to consume. If your skin comes into contact with the FLOW Pod liquid, wash with water and dry. Please store FLOW Pods away from children and pregnant individuals because it contains nicotine. Please also keep FLOW Pods and the liquid away from pets as propylene glycol is harmful to certain small animals.

Because it sounds good. Our studies during the R&D stage shows that our focus groups enjoyed the crackling sound, which is normal, as it reminds them of a burning cigarette. Therefore, we kept this sound effect. 

We were waiting for this question. With a simple and modern design, FLOW Silica Protective Sleeve is durable and protects against dirt and dust; you can also keep it on when charging your FLOW Pod Vape. It is currently available at FLOW flagship stores on various platforms.  

Unfortunately not. Currently, we have only made packages available. The packages contain a FLOW Device, a USB Type-C Cable and three FLOW Pods (Toasted Tobacco, Fresh Mint, Fruit Punch).

No. FLOW uses disposable pods. When the FLOW Pods are empty, please remove and insert a new one. The FLOW Pods can be purchased in our online stores. 

A full charge takes about 60 minutes. Typically, a charge will provide 210-330 puffs. The LED light on the device will flash a warning when it needs a charge.  

0%. FLOW does not produce any tar, which is massively harmful to the human body.

Currently, we offer 5%, 3%, 2% and Nicotine-free options. Additionally, we use neutral nicotine salts in the FLOW Pod, which degrades rapidly after entering the body and is secreted from the body by our metabolism. Therefore, it should not be harmful to the human body.

FLOW Pod Vape can be charged with standard chargers with a maximum voltage of 4.6V. The device will be fully charged in around an hour. As with all electronic devices, please charge fully before storing to prevent battery damage.